Microsoft is looking into a persistent, extensive outage that is affecting users of its Teams communication platform and resulting in message delays, login difficulties, and connectivity problems.
In spite of the fact that Redmond is still working to find solutions to these ongoing issues, it has been discovered that a problem with the network could be the primary reason for this outage.
According to the website Downdetector.com, which monitors outages, the Teams app services provided by Microsoft were unavailable for thousands of users on Friday.
We have discovered a problem with the networking that is affecting a portion of the Teams service, and we are currently engaging in a failover in order to rectify the situation. Additional information can be found in the administrative center under the identification number TM710344,” tweeted the official Microsoft account for updates on incidents involving the Microsoft 365 service.
Customers who have been affected have reported problems with logging in and connecting to the server, as well as problems with the desktop and mobile Teams applications freezing on the loading screen and delivering messages.
Other reports mention that the chat history is not accessible, that images are no longer displayed in the chat, and that users are left in the waiting room after joining Teams meetings.
Customers encounter the message “We’ve run into a server error” on systems that are affected. Despite the fact that the app may not be functioning properly at the moment, you are free to continue using it.
The outage was initially acknowledged by Redmond at 10:37 AM Eastern Standard Time (EST), as stated in the TM710344 incident report that was located in the Microsoft 365 admin center.The outage affects North American, European, Middle Eastern, and African customers.
It is possible that users who are performing a cold boot will not be able to log into their teams and will instead see a “oops” page as a result of the outage. Additionally, it gives users the impression that they are missing messages when they attempt to log into their accounts or unlock their devices.
Microsoft has stated that their review of service telemetry has revealed that a portion of the database infrastructure that is responsible for facilitating multiple APls is currently experiencing a networking issue, which is causing an impact.
We are continuing our investigation in order to determine the root cause of the networking problem and devise solutions to the problem.
Microsoft has announced that it is working to resolve the server issues and is observing signs of improvement in the situation on the server. . This information was provided on January 26 at 13:28 Eastern Standard Time.
In the EMEA region, we have successfully finished the failover, and the service telemetry is indicating that there has been some improvement. Microsoft tweeted that the failovers for the North and South America regions are still in progress and that the company is continuing to monitor the situation.